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This online shop is operated by
These general terms and conditions apply both to the use of this website and the online shop as such and in particular to the purchase of products sold in the online shop. By using the website you accept these general terms and conditions.

These terms and conditions apply exclusively to the sale of goods by us. Other terms and conditions, in particular customer terms and conditions, only apply if they have been recognized by us. Online Shop reserves the right to change these General Terms and Conditions at any time. The current terms and conditions at the time of your purchase in the online shop are applicable.


When entering your personal data required for registration, you are responsible for providing truthful and complete information. You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties.

Each customer is only entitled to maintain one customer account. We reserve the right to delete multiple registrations and to warn or terminate customers who violate these  provisions or to delete or change content.


You can select individual goods from the online shop and collect them in an electronic shopping cart by clicking the “Add to shopping cart” button. An order that is binding for you only comes about when you have entered all the data required for the execution of the contract, confirmed that you are aware of these terms and conditions and clicked on the “Buy” button. You can change your order and the data given for your order at any time before you click on this button.

After placing your order, you will receive an automatically generated confirmation of receipt of your order by e-mail. In this acknowledgment of receipt, the details of your order are listed again. If you have not already printed out and/or otherwise saved the data of your order during the ordering process, we advise you to print out and save this e-mail. The acknowledgment of receipt does not constitute a purchase contract; the confirmation of receipt merely documents that we have received your order.

If you violate these General Terms and Conditions in connection with the transaction, reserves the right to immediately exclude you from use without prior notification.



For billing, we need your credit card number and credit card security number, the name of the bank and the period of validity. The settlement with the credit card company takes place as soon as the goods have left our premises. Returned goods will be debited immediately and sent to the credit card company for credit.



You can also pay us safely and easily via PayPal. At the end of the ordering process you will be forwarded directly to PayPal. If you are already a PayPal customer, you can log in there with your user data and make the payment. The settlement with Paypal takes place as soon as the goods have left our house. Returned goods will be credited immediately upon receipt and sent to PayPal for credit on the same working day. Please note that as long as a dispute is open with PayPal, no refund can be given.



The price stated on the order confirmation sent to the customer will be invoiced.

Unless otherwise agreed, all products, services and services* are to be paid for using the following credit cards: MasterCard, Visa, American Express, via stripe or Paypal.

All payment transactions are processed according to the highest possible security standard in the secured zone ("https://"). The data stored by Vivivio serves as proof of all transactions that have taken place between Vivivio and its customers. The data stored by the payment system is considered proof of the financial transactions.

The card used for payment will be charged for online orders at the time of the order.

PAYMENT TYPE “By bank transfer” Free of charge, the invoice will be emailed to you immediately after purchase.


VOUCHER DISCOUNTS Voucher discounts are linked to a minimum turnover after returns. The redemption of a voucher discount is subsequently reversed if the minimum turnover after the return (return of articles) is not reached.
A voucher discount can only be redeemed once and the validity of a campaign is precisely defined. Voucher discounts also apply to reduced items, only to available goods and cannot be combined with other discounts or special offers. A subsequent crediting of the voucher discount, as well as a cash payment or posting to your account is not possible. Voucher discounts do not apply to gift voucher purchases.RETURN POLICY RETURN POLICY: Claims for  damaged/defective items must be submitted within 4 weeks of product receipt. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims which are considered to be errors on our part are at our expense. If you notice any problem with the products or anything else in the order, please send us a message.
The return address is set to the Print function by default. When we receive a return, an automatic email notification will be sent to you. Incorrect address: If you provide an address that the courier considers insufficient, the shipment will be returned to our facility. You will be responsible for return postage costs once we have confirmed an updated address with you (if applicable).

Returns The return address is always on the delivery note that you received with your goods. We have different warehouse locations depending on the product. If you do not have an account on and added a billing method, you hereby agree that returned orders will not be available for reshipment due to the incorrect shipping address or a failure on your part to claim the shipment.
Swissbamclan does not accept returns of sealed goods such as B. Face masks that are not suitable for return due to health or hygiene reasons.
An additional or different size must be placed as a new order.


TERMS OF USE FOR CUSTOMER RATINGS (Including commenting on news items)These terms of use apply to your behavior in relation to customer ratings and reports and/or the question and answer service of By submitting content to, you warrant that: you are the sole author and owner of the intellectual property rights in the content; You voluntarily waive all "intellectual property rights" related to such content. All content you publish is true. Use of the content you provide does not violate these Terms of Use and will not harm any person or entity. Notice to EU consumers: In accordance with Article 16 letters c and e of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

This policy is governed by the German language, regardless of any translation made for any purpose.



The shipping costs for freight, packaging and insurance are displayed in the shopping cart depending on the product. We have a shipping flat rate for various products, which is carried out, for example, by DHL, Fedex, UPS, etc., depending on the place of delivery. You can find more information about shipping in the FAQ. This amount is recorded per product, as some of our products are packaged differently. If you change your place of residence, we ask you to inform us so that you always receive your ordered goods on time.

All data necessary for the business transaction are stored by us and of course treated with the strictest confidentiality.



The statutory warranty obligation is two years and begins when the goods are handed over. During this time, all defects that are subject to the statutory warranty will be remedied completely free of charge. Your warranty claims are initially limited to subsequent performance. If the supplementary performance fails, you have the right to withdraw from the purchase contract or to have the purchase price reduced. Excluded from the guarantee or warranty are damages that can be traced back to natural wear and tear, improper use and incorrect or insufficient care.


The delivered goods remain our property until full payment has been made.


Information regarding the processing of your personal data can be found in the separate data protection declaration on the website.



For all legal transactions or other legal relationships between you and Swissbamclan, in particular regarding the purchase contract when concluding a purchase in the online shop, the substantive law of Switzerland applies, excluding the UN Convention on the International Sale of Goods (CISG). Exclusive place of jurisdiction for all disputes in connection with The use of this website and the online shop as well as the conclusion of purchase contracts in the online shop is your place of residence.



Should individual provisions of the contract, including these provisions, be or become wholly or partially invalid, or should the contract contain an unforeseen gap, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Instead of the invalid or missing provisions, the respective statutory regulations apply.


As of 01/16/2021

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